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2/8/2006

Pleased with AppleCare

Filed under: — @ 3:32 pm

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I just wanted to write a bit of praise here for AppleCare today. Yesterday, I noticed that my PowerBook’s power adapter had stopped working. It appeared to be a worn cable. I take good care of my PowerBook and accessories, so it was really just a matter of two years of solid use. Anyway, AppleCare said they’d replace it, but the replacement part wouldn’t arrive for 5-7 days and that I wouldn’t be able to track it. Well, as it turns out, they shipped it overnight via DHL and they did send me a tracking number. I was very pleasantly surprised to receive my replacement power adapter about 24 hours after my call to AppleCare. Let’s hope they keep up the good response as I enter my third year.

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